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London
Full-time

Account Manager - London

It’s an exciting time to join the Mr Yum team, we’re growing fast and transforming an industry. Our Account Management team is the go-to for venue partners.

Hi, we're Mr Yum 👋

Hospitality & entertainment are tough industries where margins are slim and even more challenging now through COVID. We started Mr Yum at the end of 2018 to help venues make the numbers work.

The past 12 months have seen an astronomical 27x business growth for us, now at 65 full-time staff and hundreds of millions in transactions, with over 10M global users. bitly.com/mryum-2020 

Mr Yum empowers businesses to own and understand their customers, increase spend and allow their staff to focus on meaningful interactions rather than transactional ones.

With your help, we have ambitious goals to scale the business (locally & internationally!) by building the most beautiful, powerful tools for our customers. Our B2B customers range from Australian venue groups including Australian Venue Co, Sydney Airport, stadiums all the way to boutique hotels and family-run cafes and restaurants. We launched team UK in March 2021.

Our team is made up of over 65 kind and driven humans working out of Melbourne, Sydney, Brisbane, Los Angeles, London and The Philippines.

About the position

It’s an exciting time to join the Mr Yum team, we’re growing fast and transforming an industry.

Our Account Management team is the go-to for venue partners - helping them implement Mr Yum to a high standard, and ensuring our venues and their customers are actively engaged with the product. You will hold strategic meetings with your accounts, sharing insights and best practices with them, always with the success of their business top of mind.

It is a rewarding role. Venues see real results because the product transforms their operating model, improves customer satisfaction and creates a more profitable business.

This is also a challenging role giving you the opportunity to work with many different types of personalities, while also leveraging your creativity to problem solve in various scenarios.

Responsibilities

  • Work tirelessly to give Mr Yum venues the ultimate experience; ensuring they are set up to hit the ground running and always have someone to lean on.
  • Travel to strategic on-site meetings with venues
  • Innovate & seek ways to help our customers grow and succeed
  • Leverage data to help venues achieve operational excellence and grow relevant metrics
  • Act as a key point of contact for our venues alongside our customer support channels - as this is hospo, this can mean taking urgent calls after hours from your clients
  • Seek ways to improve our team and processes, to help us deliver a better experience
  • Hang out with the best people in hospitality 🍻

If we'd worked with you in the past 6 weeks, you would have been involved with:

If we'd worked with you in the past 8 weeks, you would have been involved with:

Required skills

  • Care Factor. We’ve built our reputation within the industry on this; you’ll need this in spades ♠
  • A salesperson at heart, you love to inspire & influence, and share our vision for the industry
  • Organisation & time management. This is a busy & high-paced team within the company
  • A love for numbers. You don’t need to be an analyst but you should enjoy pulling meaningful insights to share with venue partners. 
  • Passion for all things hospo.
  • Problem solving, and a deep love of action (getting sh*t done)

Nice to have

  • Recent experience in management in hospitality
  • You've implemented Mr Yum or QR Code ordering at a venue (this is a big bonus!)
  • Having worked with key accounts, within hospo or tech
  • Past entrepreneurial or startup experience
  • Success working in cross-functional teams, hitting targets
  • Strong grasp of software and technology (prior experience using Slack, CRMs, Zapier, Microsoft Word and Excel are a bonus)

Benefits

Expect autonomy and responsibility, solving problems you've never imagined existed, in a fast-paced growth environment. We work with impact, surrounded by amazing people who love what they do. 

Mr Yum offers a flexible working environment with the option to take extra unpaid leave and day-to-day work times to suit your routine. Our team enjoys a mix of WFH and in-office collaboration. 

All employees have the opportunity to become ‘owners’ of Mr Yum by participating in our competitive employee share option plan. 

Diversity and Inclusion Commitment: 

We’re committed to growing and empowering an inclusive Mr Yum community. That’s why we actively encourage applications from candidates from all backgrounds, experiences, and perspectives. If you require accessibility assistance at any stage of the process, please let us know.

Apply for this position