United Kingdom, February 2023
Mr Yum is proud to partner with the best to continue to support a dynamic and creative hospitality industry throughout the UK.
That’s why we’re pleased to announce our new partnership with Feed it Back.
Feed It Back is a customer experience dashboard for hospitality operators that acts as their “eyes and ears” across all channels for reviews, feedback and customer engagement. It allows operators to make sense of their guest data, helps staff to create memorable experiences and respond to feedback and reviews in real-time.
Mr Yum provides restaurant partners with a powerful and integrated platform that allows them to serve, meaningfully connect with and reward their customers to get them coming back and spending more.
With Feed it Back’s personalised surveys sent via Mr Yum, operators gain improved insights into their customers, which can help drive operational improvements and proactively respond to negative experiences.
By combining Mr Yum's data with Feed it Back’s actionable feedback insights, operators can discover untapped opportunities and create automated campaigns that drive revenue growth and increase customer satisfaction.
Feed It Back Managing Director Dan Hawkie says the new partnership is a win for operators across the UK.
“We pride ourselves on partnering with the best hospitality tech, to ensure that operators have the best tools and integrations available to enhance the customer experience, so we’re delighted to finally announce this awesome partnership with Mr Yum,” he says.
Mr Yum CEO and co-founder Kim Teo says partnering with Feed it Back highlights the company’s commitment to supporting the industry as it evolves and adopts new tools and technologies and smarter ways of working.
“Mr Yum helps operators to gain deeper understanding of their customers to create superior experiences and partnering with Feed it Back adds another asset to the operator’s toolkit to learn more about their guests and how to serve them better and keep them coming back,” she says.
For more information on Feed It Back and the partnership: feeditback.com/partnerships